State Farm® Insurance Agent Katy Fenbert

"My college-age daughter had an unexpected move and urgently needed a renter's policy for an apartment complex in Decatur. Rodney helped us acquire that policy and was able to fax the coverage evidence to the local landlord. This was all done quickly, within a 12 hour window, and was done professionally. I highly recommend agent Richard W. and the Katy Fenbert State Farm office for anyone needing coverage. They are responsive and professional, and I appreciate their help."

"Always provided exceptional services! The staff is courteous and responsive. I’ve never had to wait or had had any problems go unresolved. My agent, Mr. Landers always take the time out to make sure that my needs are taken care off. My claims are ALWAYS handled well and with no delays. He goes above and beyond. I would recommend this location and staff to anyone!"

"I'm not even one of their clients and they took amazing care of me! I got hit by one of their clients and they explained the entire process and answered all of my questions! I first talked to Richard who was amazing and then talked to Katy to tell her how amazing Richard was! She was a pleasure to talk to as well! Might have to switch to State Farm! :D"

"STAY AWAY! I have been a customer of State Farm for 25 years, and of Ms. Fenbert's for 10 years. A few weeks ago we filed our first homeowner's claim in those 25 years when a plumbing leak dripped down to the first floor and caused damage. It has been a NIGHTMARE. It took me hours to get through to claims. Then the adjuster who came clearly did not know what he was doing. Then I emailed them a copy of the plumber's report that clearly stated that to fix the plumbing leak that caused the damage, the bathroom would need to be "torn up." The company denied the claim, other than $300 above my deductible. They said that they would only pay for work that was necessary to fix the leak. I replied that this was all I was asking for, and that the plumber had clearly said that the bathroom would have to be torn up to fix the leak. So, the manager said he would send out a new adjuster and have him meet with the plumber. The second adjuster said the same thing as the first - that the bathroom would not need to be torn up, even though the plumber was in the room and contradicted him and I had submitted the written report from the plumber. (I had agreed that I would fix the actual plumbing itself because I knew there was an exclusion for plumbing.) Then, the manager called me to say that he did not dispute the fact that the bathroom had to be torn up, but that my policy would not cover that work. If this was the case, why did they send out the second adjuster? Why did he suggest that they would cover such work earlier. The company tried one reason after another to not cover the loss. Unfortunately, Ms. Fenbert was not an adequate advocate for us even after taking our auto and home business for 10 years. There are far cheaper firms and better agents. Since her/their service is so bad, there is no logic in going to this agency, or to State Farm."