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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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m. castleberry

May 8, 2025

5  out of  5
rating by m. castleberry
"Great service! Whenever I reach out, Rodney always promptly provides thorough responses to any question(s) I toss his way."
We responded:
"Thank you for your 5 Star review! Our Team takes great pride in providing thorough and professional service. We're thrilled you always have a great experience with Rodney. "
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David Burkhalter

May 8, 2025

5  out of  5
rating by David Burkhalter
"Customer service is always at the highest level."
We responded:
"Thank you David! We not only appreciate the 5 Star Review, we appreciate you being part of our Agency family! Your satisfaction and loyalty mean to world to us."
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briona brittian

May 8, 2025

5  out of  5
rating by briona brittian
"Rodney is a dream! Super professional, very easy to talk with (kinda like talking with your neighbor), very thorough, comprehensive, superb communication, kind, and a very nice southern accent!"
We responded:
"Your review made our day! We're proud to have such amazing Team Members like Rodney with servant hearts and love what they do. Thank you for your kind words! "
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Elizabeth

May 8, 2025

5  out of  5
rating by Elizabeth
"Alicia's attitude during my time on phone showed me she is a super employee. She hung on with me, finding all my questions and gave me great satisfaction a "All" to my needs! " Five stars are not enough to say how great a super star that she is". She is a keeper!!°"
We responded:
"WOW! Thank you for the amazing review! Alycia is a great listener and not only loves what she does, she truly enjoys it. She is a Super Star!"
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Linda Pressley

May 1, 2025

5  out of  5
rating by Linda Pressley
"Always given premier service at all times. Love my agents.❤️❤️❤️"
We responded:
"Thank you Linda! We're dedicated to providing exceptional service. Thank you for being part of our Agency! "
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FISHWORKS INC.

April 30, 2025

5  out of  5
rating by FISHWORKS INC.
"Rodney Landers has been a great help to us over the years as our contact in the State Farm office. He has been very helpful in advising us regarding all aspects of our insurance needs. We deeply appreciate the genuine love and care that we receive from him."
We responded:
"Thank you for your lovely review! Rodney truly cares and seamlessly provides professional service with his own touch of compassion. "
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Morgan Jones

April 24, 2025

5  out of  5
rating by Morgan Jones
"Insurance can be so frustrating but Alicia is an angel. She helped me get the BEST policies and made sure I was covered when I needed it! I would hope everyone has someone as wonderful as her and cannot give her a big enough THANK YOU :)"
We responded:
"Thank you for sharing! We're proud of our Team and love hearing that Alycia provided a memorable experience! I'll be sure to pass along your compliments. "
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Janelle Lynne

April 21, 2025

5  out of  5
rating by Janelle Lynne
"Richard was wonderful and helpful"
We responded:
"Thank you for taking your time to share your experience! We're so glad to hear that Richard was able to assist you. "
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Moniqueka Rucker

April 18, 2025

5  out of  5
rating by Moniqueka Rucker
"This is the best agency I’ve experienced through and with State Farm, Especially Mr. Richard who does check in’s and making sure everything is working for you. It has been wonderful to have someone walk with you and help you understand honestly how your policies work for your benefit."
We responded:
"Moniqueka, thank you for your kind words about our Agency and Richard. We appreciate your business and for taking the time to share your experience with us!"
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Steven Smith

April 15, 2025

5  out of  5
rating by Steven Smith
"Alycia was amazing! Very professional and helpful all around!"
We responded:
"Hello Steven! We think Alycia is pretty amazing too! Thank you for your 5 Star review. Welcome to our Agency! "
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Brad Carlson

April 15, 2025

5  out of  5
rating by Brad Carlson
"Very professional agents!"
We responded:
"Thank you Brad! We appreciate you being part of our Agency for 16+ years!"
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Earl Sconiers

April 14, 2025

5  out of  5
rating by Earl Sconiers
"The agent Mr Rodney Landers is the best . He is exceptional professional and has excellent customer service. He is always there to provide great service. Thanks State Farm for having him represent you ."
We responded:
"Earl, we agree! Rodney is wonderful and I'm honored that he has worked with me for almost 25 years and continues to provide exceptional customer service! And thank YOU for being part of our Agency family! "
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Charlotte Hutchins

April 14, 2025

5  out of  5
rating by Charlotte Hutchins
"Rodney always provide top notch Customer Service! He's definitely represents State Farms VERY well!"
We responded:
"Charlotte, thank you for your kind words! Rodney enjoys what he does and truly cares for our customers. We're grateful for you too! "
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Paula Cleveland

April 14, 2025

5  out of  5
rating by Paula Cleveland
"Alicia is always helpful. She's very knowledgeable about the options available . Together we come up with the best policies for me"
We responded:
"Thank you Paula! Alycia is truly helpful in discussing options. We sincerely appreciate your business and kind words! "
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Bryan White

April 10, 2025

1  out of  5
rating by Bryan White
"I was in an accident and the court let me into a pretrial program that will forgive my ticket and not let it go to my record if I complete it. The last thing I need is a form from my insurance company verifying details of the accident. They refuse to fill out the form, and keep on bouncing me between departments saying they aren't authorized to fill it out. The form is only a page long and would only take 5 or 10 minutes to fill out. They filled it out once already but left out details and so it was rejected and now they don't want to correct it. I'm going to file a complaint with my state insurance commissioner today. I do NOT recommend this agency and retract my previous review."
We responded:
"Bryan, I'm sorry for the transferring between Claims, other departments and our Agency. I see where we completed the form and emailed it to you. Please contact me directly Katy@katyfenbert.com. ___ Reply to Original 5 Star Review: Bryan, we appreciate your positive review! My Team is committed to providing excellent service. Thank you for acknowledging Richard and sharing your experience! "
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Leah Hammett

April 9, 2025

5  out of  5
rating by Leah Hammett
"Rodney is amazing! He’s eager to help and is patient and understanding whenever I have questions. Grateful for him and the SF team for all that they do!"
We responded:
"Thank you for the kind words, Leah. We are so happy Rodney was able to provide you with such and exceptional experience. Thank you for choosing our agency."
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christopher Roberts

April 2, 2025

5  out of  5
rating by christopher Roberts
"Great customer service. Richard is awesome and amazing!!!"
We responded:
"Thank you for the kind words, Christopher. We are very happy Richard was able to provide you with such an exceptional experience. Thank you for choosing our agency."
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Rosa Kilpatrick

April 1, 2025

5  out of  5
rating by Rosa Kilpatrick
"Rodney Landers is always professional and extremely prepared for any questions asked. I am never disappointed when I speak to him on a plethora of issues. He is a model employee and deserves all accolades from State Farm locally and nationally. He is the employee of the century!"
We responded:
"Thank you for the 5-star review, Rosa, and thank you for choosing our agency."
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Joan White

April 1, 2025

5  out of  5
rating by Joan White
"The process of getting insured was seamless. I appreciate the professionalism, as Alycia assisted with everything needed for set up."
We responded:
"Thank you for the kind words, Joan. We are so happy our team was able to assist you in such a professional manner. Thank you for choosing our agency."
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Daphne Brown

March 31, 2025

5  out of  5
rating by Daphne Brown
"I have been doing business with State Farm for years and I would recommend Katy Fenbert’s to anybody. Make sure you ask for Richard Woumn. He’s amazing."
We responded:
"Thank you for the kind words, Daphne. We take great pride in Richard's uncanny ability to serve our customers and our community. Thank you for choosing our agency."
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JANNIS HICKMON

March 31, 2025

5  out of  5
rating by JANNIS HICKMON
"I have had the pleasure of doing business with Katy Fenbert and her staff for almost 20 years. My family and I have always been completely satisfied with the service we've received. Richard Woumn has been our person for questions, information and explanations. Always responding to our needs in a positive, knowledgeable and satisfactory manner. Having grown from a two adult with two minor children family, to having adult children and three grandchilden, all covered under the Katy Fenbert umbrella, is a definite blessing for us."
We responded:
"Thank you for the kind words, Jannis. We are honored to have served you and your family for almost 20 years. Thank you for choosing our agency."
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Sandra Ferguson

March 31, 2025

5  out of  5
rating by Sandra Ferguson
"Mr. Woum and his team has always provided excellent services for myself and family. Any questions or concerns I know they are just a phone call away. I appreciate their kindness and care."
We responded:
"Thank you for the kind words, Sandra. Richard is truly an inspiration, and we hare so proud to have him on our team. Thank you for choosing our agency."
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Taylor Hickmon

March 31, 2025

5  out of  5
rating by Taylor Hickmon
"Ricky Woumn always provides me with such good service, and I absolutely love the way I am treated with each interaction."
We responded:
"Thank you for the kind words, Taylor. We are so happy with Richard's ability to serve our customers and our community. Thank you for choosing our agency."
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raymond mathews

March 31, 2025

5  out of  5
rating by raymond mathews
"Mr Richard is a very good man and he's always willing to help me with my insurance and making life easier with state farm"
We responded:
"Thank you for the kind words, Raymond. We are so proud of Richard's willingness to serve our customers. Thank you for choosing our agency."
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Jeff Hardy

March 31, 2025

5  out of  5
rating by Jeff Hardy
"Always great service, my family has been with them for decades"
We responded:
"Thank you for the kind words, Jeff. We are so happy to have kept you and your family properly protected for all these years. Thank you for choosing our agency."